Shipping Policy

SG JEWELS SDN BHD (“we” and “us”) is the operator of (https://store.sgjewels.com.my) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Free Shipping Costs
Free Shipping with no minimum purchase for deliveries in West Malaysia ONLY. Normal delivery charges (RM15) apply for East Malaysia.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 – 7 days

3.2 Delivery Schedule
Orders placed before 12 PM – SGT (UTC+08) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

6.1 Process For Parcel Damaged In-Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

6.2 Process For Parcel Lost In-Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

7. Customer Service
For all customer service enquiries, please submit an enquiry at support@sgjewels.com.my / (+6) 018-9881191