Purchase & Refund Policy

Purchasing Policy
If you wish to purchase any product or service made available through our website (www.sgjewels.com.my), you may be required to provide certain information relevant to your purchase including but not limited to, your banking card information, your billing address, and your shipping information.

You represent and warrant that:

you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that
the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Return And Exchange Policy
If you found any inconsistency and damaged for our Product after their Purchase through our website (www.sgjewels.com.my) upon receiving, you may attend physically to our physical shop together with the Products (in original receiving conditions) and the Official Receipt within 7 days of product received from our delivery parties.

We promise that we will provide 1 to 1 exchange or equivalent value product exchange subject to the conditions. You may contact us for more information required.

Items returned must be in their original condition (unworn and unused with all original packaging and labels)
Item cannot be returned for change of mind reasons.
This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using a promotion code, or discount coupon.
The cost of the return parcel & delivery will be borne by the customer. We recommend shipping the parcel with the most cost-effective shipping that is available, which must include tracking.

Refund Policy
We may provide refund of the product purchase subject to the conditions and unavailability of product exchange. You may contact us for more information required.

Insurance Coverage
If you do not receive your purchase items due to loss in transit by the delivery parties, we will compensate 100% based on your order amount for the product exchange. You may contact us for further arrangement.

– For returns & refunds enquiries, please contact support@sgjewels.com.my