SG Jewels

916 GOLD RATE : RM235/GRAM | TRADE IN : RM210/GRAM
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FAQS

FAQS

Shipping & Delivery

Please note: orders are currently shipping within 3-7 business days. For more information contact us at support@sgjewels.com.my

Q. What is the product’s transaction currency?

All products transaction currency will be done in Ringgit Malaysia (MYR).

Q. How much does SG Jewels charge me for the product to be delivered to my residence?

Free Shipping within Malaysia.

Q. What carrier do you use?

DHL eCOMMERCE

Q. Is my product safe?

Your piece of jewelry is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewelry till it reaches you.

Q. How can I get the status of my order?

You can easily track you’re the status at https://www.tracking.my/

Q. How do I know if my order has shipped?

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

Q. Do you give the facility of Transit Insurance?

SG Jewels will pay for the insurance of the order till it reaches to your doorstep.

Q. Do you need any proof of identity when accepting the delivery?

No. The customer is only requested to sign on a delivery sheet.

Q. If I am out of town during the time of delivery of product, will it be delivered to my family members?

Yes. As long as it has the same delivery address.

Q. What will be the results if my order is lost in transit?

If such events, please allow us 14 working days to proceed on a full refund to our customers.

Shipping & Delivery

Please note: orders are currently shipping within 3-7 business days. For more information contact us at support@sgjewels.com.my

All products transaction currency will be done in Ringgit Malaysia (MYR)

DHL eCOMMERCE

Your piece of jewelry is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewelry till it reaches you.

You can easily track you’re the status at https://www.tracking.my/

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

SG Jewels will pay for the insurance of the order till it reaches to your doorstep.

No. The customer is only requested to sign on a delivery sheet.

If such events, please allow us 14 working days to proceed on a full refund to our customers.

Payments

Please note: orders are currently shipping within 3-7 business days. For more information contact us at support@sgjewels.com.my

All products transaction currency will be done in Ringgit Malaysia (MYR)

DHL eCOMMERCE

Your piece of jewelry is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewelry till it reaches you.

You can easily track you’re the status at https://www.tracking.my/

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

SG Jewels will pay for the insurance of the order till it reaches to your doorstep.

No. The customer is only requested to sign on a delivery sheet.

If such events, please allow us 14 working days to proceed on a full refund to our customers.

Payments

Please note: orders are currently shipping within 3-7 business days. For more information contact us at support@sgjewels.com.my

All products transaction currency will be done in Ringgit Malaysia (MYR)

DHL eCOMMERCE

Your piece of jewelry is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewelry till it reaches you.

You can easily track you’re the status at https://www.tracking.my/

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

SG Jewels will pay for the insurance of the order till it reaches to your doorstep.

No. The customer is only requested to sign on a delivery sheet.

If such events, please allow us 14 working days to proceed on a full refund to our customers.

Payments

Please note: orders are currently shipping within 3-7 business days. For more information contact us at support@sgjewels.com.my

All products transaction currency will be done in Ringgit Malaysia (MYR)

DHL eCOMMERCE

Your piece of jewelry is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewelry till it reaches you.

You can easily track you’re the status at https://www.tracking.my/

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

SG Jewels will pay for the insurance of the order till it reaches to your doorstep.

No. The customer is only requested to sign on a delivery sheet.

If such events, please allow us 14 working days to proceed on a full refund to our customers.

Payments

Please note: orders are currently shipping within 3-7 business days. For more information contact us at support@sgjewels.com.my

All products transaction currency will be done in Ringgit Malaysia (MYR)

DHL eCOMMERCE

Your piece of jewelry is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewelry till it reaches you.

You can easily track you’re the status at https://www.tracking.my/

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

SG Jewels will pay for the insurance of the order till it reaches to your doorstep.

No. The customer is only requested to sign on a delivery sheet.

If such events, please allow us 14 working days to proceed on a full refund to our customers.

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